Refund policy
MYPR keeps the first paid step low-cost. Refund handling is practical: we fix genuine delivery or quality issues, but we do not offer refunds simply because a customer dislikes a realistic pathway result.
If MYPR cannot generate or deliver your report because of a system failure, we will first try to regenerate or manually complete it. If we cannot provide the report within a reasonable time, we will refund the payment. Once a report has been delivered, refunds are generally not provided for change of mind, disagreement with the analysis, or because the result is less favourable than expected.
If the delivered report has a clear technical error, missing purchased section, duplicate content, or uses incorrect information you provided correctly at checkout, email us within 7 days. We may correct, regenerate, or manually review the report. A refund is considered only if we cannot reasonably fix the issue.
If no verified expert has started the review, we can refund it. Once expert notes have been prepared or delivered, refunds are generally not provided for change of mind or disagreement with the expert opinion, unless we cannot supply the review service you paid for.
Email support@mypr.au with your request ID, payment receipt, and a clear description of the issue. MYPR will use the report status, delivery logs, customer inputs, and Stripe record to resolve it.
A refund does not depend on whether an invitation, nomination, visa grant, job offer, or migration outcome happens. MYPR does not guarantee migration outcomes. Nothing in this policy limits any non-excludable rights you may have under Australian Consumer Law.
